Krishna Saish

I started as a business analyst in 2017, mapping how work gets done and where it breaks. In 2019 I moved to Ireland, earned a first-class Master's at University College Cork and went straight into automation. I take complex processes, simplify them, then automate what's left.

I've worked in intelligent automation in telecoms. My automations there delivered over €950k in OPEX savings and €1.4m in revenue generated and costs avoided. Most of that came from fixing the process before automating it, and from counting gains people tend to miss, such as credits avoided, revenue protected and compliance risk closed.

I've also worked in financial services, aviation leasing and health insurance. In health insurance I picked up an AI triage project that had stalled. I redesigned the process, turned unwritten know-how into clear rules, and took accuracy from 53% to 96%. It saves over 6,000 hours a year.

I've also led a business analysis practice for intelligent automation, where I set the standards and mentored analysts. I've assessed hundreds of processes and run workshops with hundreds of people in customer care, finance, HR and back-office operations. I've delivered dozens of automation and improvement projects, from a single workflow to a whole customer service function.

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I lived in Singapore for five years and studied how well its systems work. A visa renewal appointment is booked online and attended within days. One card works on every bus and train. Good technology and good process design worked together there, and everyday tasks were easy.

Most of us know the other side. Forty minutes on hold with customer care. The same details given to three different people. An online form, then a request to email it in anyway. Later, in consulting, I saw projects fail because of clumsy systems and processes. Fixing that kind of problem became my work.

Good process and operational design comes before good technology.

I judge technology by what it does for the business and its customers. That usually means happier customers, more revenue, time saved, fewer errors, and better safety and compliance.

• A first project starts with a 30-minute call. If it's worth doing, you get a scoped proposal with a fixed price before any work starts. If it isn't, I'll tell you.
• I start by listening to the people who do the work, because they know where it breaks. After that I work alongside your team.
• I measure hours, errors and revenue at risk before anything changes and again after go-live, using Lean Six Sigma methods.
• I use rules for the clear-cut cases, AI for the grey areas and a person for anything uncertain.
• I remove the steps that shouldn't exist before automating anything.
• You get a working automation in the tools your team already uses, plus a handover guide. What I build is yours.

• M.Sc. Information Systems for Business Performance, University College Cork (First-class Honours)
• Lean Six Sigma Green Belt
• Agile Certified Scrum Product Owner (CSPO)
• B.Sc. (Hons) Information Systems and Management, University of London

Outside work: Toastmasters, tennis and pickleball.